Frequently Asked Questions


All orders (except colour swatches) are sent by Express Post and shipped within 2-3 days + delivery time. Orders are sent via Australia Post. Please be mindful that delivery time frames with Australia Post seem to have increased. Please make sure you allow enough time for your order.

What is your return policy?

If you are not happy with your product, and return it within 14 days of purchase in its original, unused condition we will provide a store credit for the amount of the purchased product. We do not offer refunds.

Do you offer wholesale?

Unfortunately we do not offer wholesale. Because our silk ribbons are hand made in small quantities at our home based business our price reflects this and we do not have the ability to offer wholesale prices.